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Help & Support

Login failed, messages won't send, or connection errors.

Three.ie customer? You will need to visit the new webtext site and create a new webtext account and add this to EirText.

Please try the following steps:

• Use a web browser on your computer to check that you can log in to your provider's site and send a message from there. If you cannot do this, then please contact your provider to resolve the problem.

• Check that you can log in and send a message using the Safari browser on your iPhone, iPod touch, or iPad.

• Try toggling Airplane Mode on and off again.

• Connect your device to a WiFi network and test the app while connected.

• Open your account settings and re-enter your login details.

• Delete your account from within the EirText app and set it up again.

• Delete the EirText app and re-download it from the App Store.

Messages are received in my Messages app and not in EirText.

We are unable to redirect SMS replies to the EirText inbox, or place sent webtexts in the Messages app, due to restrictions imposed by Apple.

Will you be making EirText available on Android, Windows Phone, etc?

There are currently no plans to develop EirText for other platforms.